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Crisis management

Mobilisation and collaboration - so that exceptional situations are quickly defused.

Crisis management: countermeasures from the digital crisis management room

Crises have different faces. What they have in common is a problematic, often sudden and dangerous situation that comes to a head. It is often linked to a business problem – such as danger to people and equipment. When a crisis occurs, the first thing to do is to mobilise. Then crisis management can work through collaboration and control. With the questions: Who is in the crisis team? Who can be called upon to help? How can the various groups involved be reached?

Swissphone offers you a complete crisis management solution. The crisis team is mobilised automatically – taking into account function and availability. The participants immediately receive the necessary tools such as emergency plan, role-specific documents and to-do checklists. Everything is also set up for collaborative use. For efficient communication at the desired level, a digital crisis team room is available, which is operated independently of the customer’s IT. Here, those responsible meet virtually to manage the crisis.

The digital crisis team room includes:

  • Virtual meeting place for individual groups
  • Video conferencing
  • Interactive whiteboards
  • Document storage
  • Live document sharing
  • Audit-proof logging
  • Chat functions with photos
  • Ad hoc invitations Internal & External

Complete solution for crisis management

Prevention

Before the crisis: risk management. Be prepared. Know who is responsible for what. Who can be reached and how. How escalation works. What tools are available.

Alarm management, transmission, intervention and follow-up are logical follow-up points here, building on well thought-out prophylaxis.

Event

Alarm triggering / Mobilisation

In the event of a crisis, the crisis team can be mobilised in different ways: typically via mobile app or call (conference call) – one click is enough. The participants are automatically alerted according to the selected scenario and availability. In addition to predefined messages and documents, ad-hoc action instructions can also be recorded – crucial for effective implementation of the measures.

Unforeseen events require a flexible approach – specialists must be able to be called in at any time. Predefined alarm groups can be used to mobilise the appropriate people automatically. Of course, ad hoc invitations are also possible at any time.

Alarm management

The crisis organisation, mobilisation and resources are prepared according to risk management. Depending on the choice of scenario, the crisis team and specialists are alerted. Participants, means of communication, message and documents are selected and reached automatically according to availability and role. If desired, you can also assess the situation immediately in a telephone conference, form scenarios, define and prioritise immediate measures and assign them to specific persons or teams.

Transmission

Multimessaging

Who is to be contacted in an emergency, how and via which channel is defined in your security concept. With s.GUARD, you ensure that the responsible persons become active within minutes. You can reach your emergency organisation and persons present on all devices simultaneously or in a staggered manner: Telephone (conference), mobile app alerting, desktop software for alerting on PC / Mac, SMS, e-mail or pager.

Staff members of your emergency organisation must acknowledge the alarm within a predefined period of time. Otherwise, the alarm is automatically escalated to deputies.

Intervention

After mobilisation, the crisis team work begins with its typical leadership rhythm. The crisis team has to deal with a high volume of information and communication under high time pressure. The task is to manage an unknown, complex and non-transparent situation. A structured and standardised approach helps.

This requires various tools that are easily accessible and intuitive. s.GUARD provides the basis for this with its mobilisation and communication options as well as the digital crisis management room. Especially the completely independent access to all necessary documents is indispensable for collaboration. The individual meetings are recorded live and made accessible to all participants.

Live Logs – Status

All communication is saved online with status and message. In addition, changes in the checklists and the document repository are logged continuously.

Post-processing

The progress of the measures taken in the leadership meetings is continuously monitored by the crisis manager or the individual chiefs of staff, adjusted where necessary and the corresponding resources allocated.

After successful crisis management, you can critically review the entire process, the decisions taken and the progress of the measures in the sense of a follow-up. The individual documents and protocols can be used to uncover potential for improvement. After all, after the crisis is before the crisis. In addition, you can also use the audit-proof protocol for internal and external investigations.

Advantages

The Swissphone application has decisive advantages for you: The core point is always the possibility to exchange digitally in a very efficient way.

In virtual times, an autonomous digital crisis room makes emergency management more independent, faster and more flexible. Time and resources are saved – a solution tailored to today’s needs.

s.GUARD is a single digital tool for managing a wide range of tasks. In this way, mobilisation and crisis management function efficiently in parallel.

Crisis team members can be automatically informed through all channels. In this way, shared important knowledge is always kept up to date.

You receive everything from a single source. So your contact for a solution is limited to one contact person and one administration.

Relevant topics around crisis communication

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    FAQ - the most frequently asked questions about our crisis solutions

    How does s.GUARD support the crisis unit?

    s.GUARD basically supports you in four areas: Document storage, mobilisation, checklists, communication (chat). With the information collected, crisis management can be critically assessed and used as “lessons learned” following a crisis.

    With s.GUARD , the members of the crisis management team can retrieve all crisis and action plans and checklists digitally from the cloud – regardless of your infrastructure. To initiate crisis management, the current crisis organization is automated and escalating alarms are sent via various channels. During crisis management, the documents and checklists can be made available to the appropriate persons on a mobile basis. Thanks to state-of-the-art collaboration and chat tools, the checklists can be shared among the participants, thus making collaboration more efficient.

    How can s.GUARD help you prevent crises?

    Ideally, disruptions or problems are resolved as quickly as possible so that crises do not develop in the first place. With s.GUARD you always reach reliably and efficiently the persons responsible for the respective situation, who are in charge of rectifying faults or initiating the necessary measures for overcoming the problem.

    With the help of s.GUARD, you can implement your incident and emergency management concept in the shortest possible time, true to your ideas.

    How are the responsible persons informed about critical events?

    s.GUARD offers you the possibility of alerting e.g. crisis management team members, IT support staff or operational technicians on several channels (app, SMS, e-mail, voice, radio) (simultaneously, staggered or as part of a regular escalation). In addition, an app on your mobile phone and client software for PC and Mac are also available.

    “Who” should be contacted during critical events “How” via which “channel” is defined by your emergency and crisis communication concept. With s.GUARD you can map almost any process that requires an alerting procedure or mobilization plan. You have the concept – we have the technical solution!

    What happens if the employee has muted his phone?

    Depending on the priority or incident, the s.GUARD application enables you to alert employees loudly to an emergency – regardless of the settings (silent / power-saving) on the Android or iOS smartphone. This means that the acoustic emergency signal reaches your employees – always!

    How many people can be alerted simultaneously with s.GUARD?

    Based on continuous load tests, we can ensure that approx. 300,000 users can be alerted within one hour via the s.GUARD application. If this load limit is not sufficient for your intended use, we can multiply these values and adapt them to your requirements within a very short time by using dedicated hardware.

    In addition, in the s.GUARD basic version, 36,000 SMS per hour (10 SMS per second) can be sent and 3,600 calls per hour (1 call per second) can be established. The capacities of the basic version can be optionally expanded as required.

    What happens if the company's internal IT fails, is alerting and communication via s.GUARD still guaranteed?

    s.GUARD as a cloud solution is by definition independent of your internal infrastructure and can therefore still be used in the event of a total failure. The mobile phone technology provides an independent communication space for alarm triggering to use the company independent channels. via 3G / 4G / pager / SMS and call.

    The document management system, which is directly available on computers & smartphones in encrypted form and offline, offers you direct and completely independent access to all necessary emergency numbers and emergency documents in case of an emergency.
    The freely configurable checklists (individual or even collaborative) can also be used regardless of the state of your IT and help the emergency teams to coordinate measures and thus to process emergencies in a systematic and orderly manner.

    What role does s.GUARD play in the context of strategic crises such as lack of strategic semi-finished products ?

    There is a multitude of events that can lead to strategic crises and have existential effects on the company. In these cases, successful management depends heavily on early detection, availability of information and efficient communication between decision-makers.

    s.GUARD enables you to monitor critical key figures via the open interface, such as stock levels in your ERP system. If certain key performance indicators are exceeded or undercut, the responsible persons can be automatically alerted and, thanks to the communication and document management systems, receive optimal support for successful crisis management.

    How are alarms and actions recorded in case of crisis?

    s.GUARD logs in detail and to the second the alarm triggering and alarm reception of each station, as well as the communication resulting from the alarm. The actions of the crisis team members can be tracked via checklists, both in terms of content, e.g. drop-down replies, and by means of time stamps. The documentation of the results can then be analysed in terms of “lessons learned” and any improvements can be incorporated into the workflow processes.

     

    Crisis management