Incident Management Solutions


Alarm transmission. Mobilisation. Incident management.

Are you sure your building alerts will reach the right person with the right information? And how much does it cost if your production line is down for hours, or even just for a few minutes? Do you have various isolated solutions which eat up costly resources?

 Swissphone can support you with the integration of your alerting systems. Centralizing your alerting facilities will reduce complexity, increase efficiency and optimize your resources as regards the monitoring of buildings, as well as equipment and machinery. And to achieve maximum flexibility, Swissphone can offer solutions for operation and incident management in the cloud as well as via a stand-alone solution.


The alarm servers ensure that in case of an event the right people are informed via the various communication channels and that the right measures can be implemented on the basis of predefined scenarios.


We offer software as a service (SaaS) solutions for secure, maintenance-free alarm management in the cloud.


ITC300 is a POCSAG transmitter for local alarm systems. It is particularly well-suited for quick alarming and for transmitting instructions.


Reliability and security are the typical qualities you can rely on as a Swissphone customer. We offer authorities and organisations with security tasks tailor-made and perfectly coordinated solutions for the entire alerting chain. We develop innovative software solutions, design secure alarm networks and produce reliable and robust pagers/detectors in Switzerland. Emergency forces must be alerted safely and quickly – this can save lives.

Ready for Smart Maintenance and Industry 4.0

Increasing automation and digitalization means more and more technical systems are generating an ever-increasing number of alerts and messages. Production facilities provide information regarding preventive maintenance which must be routed to the right person. Swissphone offers solutions which can integrate and centralize a broad range of customer systems and combine them with horizontal applications such as Building Automation Systems (BAS) and Lone Worker solutions. And in addition, Swissphone’s IMASYS® offers a high-availability Messaging as a Service (MaaS) solution, which in addition to message dispatch, can also enable the implementation of emergency, alerting and messaging concepts with targeted escalation and stored alerting plans. This ensures the right message will reach the right recipient quickly and securely, every time.

Latest events and news.



HIMSS 2020

Event canceled due to coronavirus!


Our Business Continuity Management

Our Business Continuity Management

In the context of the current COVID-19 pandemic, Swissphone Wireless AG has implemented important measures to guarantee the availability of business-critical processes.
Case Study. Hero Lenzburg, Switzerland.

The Swissphone alarm
system even protects apricots

Production processes in the food industry are complex and highly sensitive. The undetected breakdown of a cooling system at Hero can result in heavy losses in terms of stocked goods and lead to costly and lengthy production downtimes. It is also important that the central power plant remain in constant operation. This needs to be
monitored accordingly. The requirements in terms of alerting and system monitoring have therefore continued to grow over the years. There were a total of four autonomous alerting systems running in parallel. One of the systems in use was from Swissphone. This meant that many employees in the technical service department had to carry two pagers with them at all times. This is why Hero decided to look for a reliable new complete system.


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