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Service Sector

Safety in the service industry.

Alerting & Communication Solutions in the Service Sector

Outstandingly fail-safe: Reliability characterises all services. Because besides employees, customers / guests are also affected. Here we offer flexible solutions for smooth processes in the event of a critical situation.

Complete Solution for the Entire Alarm Chain

In service companies, an incident (e.g. attack on IT or failure due to a pandemic) can have many consequences. Due to a large number of levels and persons involved, prevention is particularly important. Thus, alarm management, transmission, intervention and follow-up are closely interlinked. At every point, it is worth asking: Does your communication system meet all requirements?

First and foremost, alerting and communication systems in the service sector must function reliably. Flexible and redundant solutions from Swissphone offer you the right answers.

Threat to Personnel

Again and again, dangerous incidents occur in contact-intensive professions: Problematic persons threaten, riot or even get physical with employees.

Swissphonen alarm solutions provide your employees with the protection and security they need.

In the event of danger, help can be provided quickly and in a targeted manner via a silent alarm, secure warning allocation to colleagues and reliable escalation management.


The worst case imaginable is a fire that is detected too late. Reaching your company responders quickly and reliably can mean the difference between life and death in individual cases.

Can you fully rely on your alerting and communication in the event of a fire? Optimal prevention defines processes exactly according to your needs. In this way, the Swissphone alarm solution prevents damage and also helps to avoid expensive false alarms.


In an evacuation, for example of office buildings, three things are crucial: An appropriate plan. Defined managers who know exactly what to do thanks to documentation. Targeted and ideally graduated alerting within the shortest possible time via various communication channels. Thus, with an evacuation solution from Swissphone based on s.GUARD, you are reliably prepared for any type of alert.

Medical Alert

Every year, countless full-time employees suffer an accident at work. The employer is obliged to take preventive measures to minimise accidents and cases of illness. In addition, it must ensure that appropriate assistance is provided in emergencies during working hours. Swissphone supports you in making your alerting and mobilisation processes secure. In this way, you are reliably accompanied throughout the entire chain of events, from detection to follow-up.

Cyber Attack

For service providers, especially in the financial and insurance industries, cyberattacks pose an immense risk: according to the IT industry association BITKOM, the economy in Germany, for example, will suffer damages of more than 220 billion euros in 2020/21.

The spectrum of an attack on the IT infrastructure ranges from sabotage to information misappropriation to blackmail. Swissphone offers complete proactive and reactive solution packages against these dangers and ensures your network security.

Crisis Management

Professional operations of any kind require systematic handling of crisis situations. Here you need direct and completely independent access to all necessary emergency documents.

Swissphone offers a crisis management solution that gives you additional security in exceptional situations. After the automated alerting of the crisis team, the emergency plan, role-specific documents and to-do checklists are available on the move.

Technical & IT Malfunction

In facility management, there are many critical situations that require fast and coordinated alerting. Technical faults, IT alarms, fire or water damage can have costly consequences. The alarm management solution from Swissphone reliably ensures that the right people can intervene on site at an early stage in the event of an emergency. A 2-factor authentication via SMS also makes alerting safer and easier.


Concentrate on your service – we take care of the communication challenges. Use our IMASYS® Gateway for reliable multi-channel communication from SMS, telephone, Text2Voice, conference call, paging (TPS) and e-mail. Both for sending and receiving – all from one source. Many financial institutions use the IMASYS® mTAN solution in online banking. Transaction numbers (mTAN), security codes or authentications are sent directly and securely to customers via SMS. IMASYS® mTAN meets the highest security requirements and is tailor-made for 2-factor authentication with SMS in online banking.

Advantages for the Service Industry

Many solutions (communication, alerting in case of crises, emergencies and malfunctions…) can be implemented on our basic systems.

A redundant design of the entire infrastructure enables high transmission security in every situation.

Swissphone solutions can be flexibly adapted to the individual application.

In any emergency or crisis situation, you can inform the affected employees, customers, guests, etc. appropriately and reliably – a decisive advantage e.g. in case of fire incidents and evacuations.

Many service companies in Europe (financial service providers, hotels, insurance companies, restaurants…) use alarm and communication systems from Swissphone.

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