Swissphone redefines the resilience of critical communication architectures with mioty®

The systemic vulnerability of conventional communication networks in the face of extreme emergencies – caused by natural disasters, cyberattacks, or prolonged power outages – poses incalculable risks to modern societies. The failure of public mobile networks or the overload of emergency call centers requires an alternative, reliable, and robust solution.

Swissphone, a leading innovator in the field of public safety, has implemented a world first in the province of Bolzano, South Tyrol. We present the first completely self-sufficient and interference-free emergency call solution that guarantees secure, resilient communication between the population and rescue organizations, even in the event of a complete network failure of public communication networks.

South Tyrol case study: A paradigm for resilience

The topography and meteorological challenges of South Tyrol have underscored the need for a robust emergency infrastructure. The province’s Civil Protection Agency required a system that would ensure emergency calls could be made by the population even if up to 13,000 households were without any primary supply.
The solution is based on a consistent architectural decision: the use of a radio network based on the mioty® radio protocol.

The Swissphone solution: Technical superiority through mioty^®

Our system integration forms the basis of this safety-critical network. Swissphone has developed the central hardware and software components to close the gap in the critical communication chain:

1.m.HELP – The public emergency buttonr

This self-sufficient terminal is strategically located at the 333 fire stations in the province. It acts as a physical emergency call interaction point for the population. Activating the button generates an alarm, which is transmitted via the mioty®protocol. The intuitive, multilingual user interface ensures error-free operation.

2.The Swissphone mioty® Gateway m.BASE

The alarm is received and processed via the mioty®Gateway m.BASE developed by Swissphone. The technical superiority of this component is based on its ability to make optimal use of the Telegram Splitting Multiple Access (TSMA) procedure according to ETSI TS 103 357 from mioty®. This procedure reduces the effects of damaged or lost bursts due to collisions by fragmenting and redundantly transmitting the data packets over time and across the spectrum.

3.Seamless system integration

The mioty®system architecture was designed by Swissphone so that emergency messages are fed directly into the established POCSAG pager network of the state fire department association without relying on public IP-based networks. This enables immediate, reliable alerting of local emergency services, thus ensuring the operational capability of the rescue chain.

With its pragmatic implementation in South Tyrol, Swissphone proves the validity of this approach under extreme conditions and thus establishes a new benchmark for the robustness of critical IoT infrastructures in Europe. The m.HELP solution in South Tyrol is definitive proof of the operational excellence and resilience of an alerting solution with mioty^® technology. We invite you to shape the next generation of resilient IoT communication with Swissphone.