Please select Country and Language

FAQ

What type of agencies is the Firefighter Response System designed for?
The Firefighter Response System is designed for fire departments, ambulance agencies, RIT & Hazmat teams, rescue squads, and any other agencies that reply upon volunteers or paid “call-back” personnel.

How do members register their response?
Members register their response by calling into the system from a phone or from the mobile web-app.

When should members register their response?
As soon as members start to receive the alert from dispatch and are able to respond, they should call into the Firefighter Response System. If possible, members should call in before they start driving to the station or incident.

Isn’t it dangerous to talk on the phone and be on the phone at the same time?
The FFRS system is designed with safety in mind, and only requires that a member push one button on the phone allowing him or her to focus on traveling safely to the station or incident. The phone call automatically hangs up and does not require the member to listen or hang up after the call is answered.

Does it take a special phone to register a response?
No, any phone can be used: cell phones, home phones, work phones, etc. Most members use their cell phones and program their speed dial with the Firefighter Response System station numbers. This enables members to push only one button to register their response.

Do members have to push any other buttons once they call in?
In most cases, no. Each tab (station or team) is provided a virtual toll free number, which the members will program into their cell phones. Once they are alerted, members will press one button (depending on which station they are responding to) and the system will automatically disconnect the call and log the member in. If the member calls back after registering their response, they are able to log themselves out by entering their response status. If a member calls from a phone number that it not entered into the Firefighter Response System, they will be prompted to enter their pin number.

Do members have to push any other buttons once they call in?
Immediately! Once each member registers his or her response, computers at the station and/or in the field will instantly be updated.

What is a Web-based application?
Web-based means the Firefighter Response System application is hosted at our Data Center and that you access the application by logging on from your computers or smartphone browsers.

Is it safe to transfer information through the Internet?
Yes, your data is encrypted as it travels from our servers to your computers and back again. This method is secure and is the same process used by banks and other financial institutions.

Do I have to install or download any software?
No. You can access your Firefighter Response System from any computer with Internet Explorer and an Internet connection.

Can I view my neighboring departments’ volunteer response data during mutual aid calls?
Yes, you are able to view your neighboring departments’ volunteer response data if they are using the Firefighter Response System. This data is “read-only” and cannot be edited by your department.

How do I get started?
Contact us today by signing up for your FREE trial.

 
x
Loading...